Cancellations

• 72-hour notice required for cancellations

• Allows us to adjust schedules efficiently

Rates

• 3-hour minimum charge; subsequent billing in 15-minute increments

• Double drive time and gas fees apply

• Hourly rate includes movers, truck, equipment, and basic insurance

• Packing materials charged based on use

Customer Presence

• Customer or designated representative must be present during the move

• Ensures all items are accounted for

Communication & Data Privacy

• Phone numbers provided for SMS notifications are not shared

• Personal information is used only for moving coordination

Payment

• Payment due in full upon completion of move

• Accepts cash, credit cards, Zelle, Venmo, Cash App

• Credit card name must match ID; signature required

Additional Work

• Extra services may be rescheduled based on availability

• Previously scheduled commitments are prioritized

Item Restrictions

• Unsanitary or unsafe items not moved

• Children and pets must stay clear of moving area

Non-Routine Moving

Kobe Moving is not liable for damages caused by:

• Standing items on end

• Tight spaces or sharp turns

• Overcrowded areas or difficult stairways

• Adverse weather conditions

Hazardous Materials

• No flammable or hazardous materials transported

Damage Claims

• Claims must include detailed description and photos

• File claims online: https://www.mymoveclaim.com/file-a-claim/

Limits of Liability

• Not responsible for customer-packed items (jewelry, electronics, firearms)

• No liability for mechanical/electronic items

• Items in customer’s vehicle or rental trucks not covered

• Damage to soft flooring not our responsibility

• Appliance disconnect/reconnect assistance only; no plumbing/electrical liability

• Major appliances must be emptied

• Pressed board or simulated wood furniture (including IKEA) not repairable